Privacy Policy
Effective Date: June 1, 2026
1. Introduction
Hitchr ("Hitchr," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Hitchr website, mobile application, and related services (collectively, the "Services").
By using the Services, you acknowledge that you have read and understand this Privacy Policy.
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2. Information We Collect
We may collect the following categories of information:
Account Information
* Name
* Email address
* Mobile phone number
* Password (encrypted)
* Profile photo (optional)
Identity Verification Information
Where required for safety, fraud prevention, or legal compliance, we may collect identity verification information through trusted third-party providers.
Payment Information
Payments are processed securely by Stripe. Hitchr does not store complete credit card numbers. We may retain payment-related metadata, including transaction IDs, payment status, and billing information.
Rental Information
We collect information related to trailer rentals, including:
* Rental dates
* Pickup and return locations
* Reservation history
* Trailer information
* Messages related to an active rental
Device Information
We may automatically collect:
* IP address
* Browser type
* Device type
* Operating system
* Log information
* Cookie identifiers
Location Information
With your permission, we may collect location information to:
* Display nearby trailers
* Calculate pickup distances
* Improve search results
* Verify rental activity
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3. How We Use Information
We use your information to:
* Create and manage your account
* Process rentals
* Facilitate communication between owners and renters
* Verify identity
* Process payments
* Prevent fraud
* Detect abuse
* Improve our Services
* Respond to customer support requests
* Send transactional communications
* Comply with legal obligations
We do not sell your personal information.
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4. SMS Communications
Hitchr uses SMS messaging to support active rentals and account-related communications.
These messages may include:
* Verification codes
* Booking confirmations
* Rental reminders
* Pickup coordination
* Return coordination
* Payment notifications
* Customer support
* Temporary messaging between owners and renters
Hitchr uses temporary proxy phone numbers to protect users' personal phone numbers during active rentals.
Message frequency varies based on rental activity.
Message and data rates may apply.
Users may opt out by replying STOP. Users may reply HELP for assistance.
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5. Communications Between Users
Messages exchanged between trailer owners and renters may be processed through Hitchr's messaging infrastructure in order to:
* Deliver messages
* Protect personal phone numbers
* Prevent fraud
* Investigate disputes
* Improve customer support
* Enforce our Terms of Service
We may retain communication records for operational, security, legal, or dispute resolution purposes.
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6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
* Keep users signed in
* Remember preferences
* Improve website performance
* Analyze traffic
* Detect fraudulent activity
Users may disable cookies through their browser settings, although certain features may not function properly.
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7. Sharing Information
We may share information with trusted service providers that help operate the Services, including:
* Stripe (payment processing)
* Twilio (SMS communications)
* Cloud hosting providers
* Mapping and geolocation providers
* Analytics providers
* Identity verification providers
We may also disclose information when required by law or to protect the rights, safety, or property of Hitchr, our users, or others.
We do not sell personal information to third parties.
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8. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
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9. Data Retention
We retain personal information only for as long as necessary to:
* Provide the Services
* Complete rentals
* Resolve disputes
* Prevent fraud
* Comply with legal obligations
* Enforce our agreements
Retention periods may vary depending on the type of information and applicable legal requirements.
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10. Your Choices
Depending on your location and applicable law, you may have the right to:
* Access your personal information
* Correct inaccurate information
* Delete your account or certain personal information
* Object to certain processing activities
* Request a copy of your information
* Withdraw consent where applicable
Requests may be subject to legal or operational limitations.
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11. Children's Privacy
The Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
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12. Third-Party Services
The Services may contain links to third-party websites or integrate with third-party services. Hitchr is not responsible for the privacy practices of those third parties.
Users should review the privacy policies of any third-party services they choose to use.
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13. Changes to This Policy
We may update this Privacy Policy from time to time.
When material changes are made, we will update the Effective Date and provide notice where required by law.
Continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.
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14. Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact us:
Email: support@hitchr.rent
Website: https://app.hitchr.rent